Responsible Gaming at LolaJack
Your wellbeing matters to us. LolaJack Casino provides tools and resources to help you stay in control and enjoy gaming responsibly.
Quick Access to Player Protection Tools
Our Commitment to You
At LolaJack Casino, we believe gambling should be an enjoyable form of entertainment, not a source of stress or financial difficulty. We are committed to providing a safe environment where players can make informed choices about their gaming activity.
Our responsible gaming programme includes prevention tools, early intervention resources, and support for those who may be experiencing difficulties. Every player has access to these tools at any time, no questions asked.
Deposit Limits
Set maximum amounts you can deposit over specific time periods. Once reached, you cannot deposit more until the period resets.
Daily Limit
Resets every 24 hours at midnight
Weekly Limit
Resets every 7 days
Monthly Limit
Resets on the 1st of each month
How it works: Decreases to your deposit limit take effect immediately. Increases require a 24-hour cooling-off period to prevent impulsive decisions.
Loss Limits
Protect yourself from chasing losses by setting a maximum amount you are willing to lose over a specific period.
How Loss Limits Work
- 1 Set your maximum acceptable loss amount (daily, weekly, or monthly)
- 2 Your net losses are tracked across all games and bets
- 3 When your limit is reached, all gambling activity is blocked until the period resets
Session Time Reminders
Receive notifications about how long you have been playing. Stay aware of time passing so you can make informed decisions about continuing.
Reminder Intervals
- Every 30 minutes
- Every 1 hour
- Every 2 hours
- Custom interval
What You Will See
Reality Check
You have been playing for 1 hour
Session balance: +C$45.00
Cooling-Off Periods
Need a short break? Temporarily suspend your account for a set period. Your account will automatically reactivate when the period ends.
During a cooling-off period, you cannot log in, deposit, or place any bets. Pending withdrawals will still be processed.
Self-Exclusion
For those who need a longer break, self-exclusion closes your account for a minimum period. This is a serious step designed for players who feel they have lost control.
Self-Exclusion Options
Important: Self-exclusion cannot be reversed during the chosen period. Any attempt to create a new account will be detected and blocked. We take this commitment seriously.
Recognising Problem Gambling
Problem gambling can affect anyone. Here are some warning signs to be aware of:
Behavioural Signs
- Spending more time and money than intended
- Chasing losses to try to win back money
- Lying to friends or family about gambling
- Neglecting work, relationships, or responsibilities
Emotional Signs
- Feeling anxious or irritable when not gambling
- Using gambling to escape problems or stress
- Feeling guilty or ashamed after gambling
- Feeling unable to stop despite wanting to
Professional Help Resources
If you or someone you know is struggling with gambling, these organisations provide free, confidential support:
Responsible Gambling Council
Canadian organisation providing information, support, and treatment resources.
responsiblegambling.orgHow Our Support Team Can Help
Our trained customer support team is here to help you access responsible gaming tools and provide guidance on next steps.
What We Can Do
- Help you set up limits on your account
- Activate cooling-off periods or self-exclusion
- Provide information about support organisations
- Close your account permanently if requested
Contact Options
- Live chat (24/7)
- Email: support@lolajack.ca
Responsible Gaming FAQ
How do I activate deposit limits?
Go to your account settings and select "Responsible Gaming" or "Player Protection". Choose "Deposit Limits" and set your preferred daily, weekly, or monthly maximum. Decreases take effect immediately; increases require 24 hours.
Can I reverse a self-exclusion?
No. Self-exclusion is designed to be irreversible for the chosen period. This protects you from impulsive decisions. After the period ends, you may request account reactivation, which includes a 24-hour waiting period and responsible gaming review.
How do I close my account permanently?
Contact our support team via live chat or email and request permanent account closure. We will process any pending withdrawals, close your account, and ensure you cannot reopen it in the future. This action cannot be undone.
What happens to my balance during self-exclusion?
Any remaining balance in your account will be returned to you via your most recent withdrawal method. Pending withdrawals will be processed as normal. Bonus funds that have not met wagering requirements may be forfeited.
Need to Talk?
Our support team is available 24/7 to help you with any responsible gaming concerns. No judgment, just support.